> This is a direct import product and is shipped from overseas warehouse(s) outside Austrlia.
> If the value of your consignment/total order is over AUD $1,000 and items in the consignment are deemed dutiable, then Customs will collect duty at the border from the receiver(Buyer). For more details please check https://www.abf.gov.au/ or contact us before making big purchase.
> All orders are shipped via Fully Tracked - Standard Shipping Service and parcel is left at the receiver's address without obtaining any Signature.
> Orders are fulfilled and shipped from our Overseas Warehouse via Fed-Ex/DHL/UPS/New Zealand Post (Track-able couriers).
> Estimated Delivery Time Frame: 3-14 business days (May get delayed due to the impact of Covid-19 Pandemic)
> We ship across Australia, including major cities & rural addresses. We DO NOT ship to PO Box, Parcel Lockers etc.
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Get FREE SHIPPING on products which are NON HEVAY & NON BULKY; shipped to Australia & New Zealand. We offer 1-3 working day dispatch to all orders placed before 1 PM on a business day.
Only for Heavy/Bulky items, a separate Invoice with best shipping fee will be emailed to you BEFORE SHIPPING your Order. SHIPPING IS FREE only for smaller/lighter parcels.
Estimate Delivery Time-Frame: 3-15 Working days for both Urban & Rural shipping addresses.(Excludes Weekends & Public Holidays)
PLEASE NOTE :- By default, all of our delivery parcels are left without obtaining receiver's signature(Parcel with Authority To Leave). To use 'Signature Required' delivery option (at no extra cost), please mention specifically in the delivery instructions every time you place your order.
Tracking is provided from our warehouse to end-mile delivery address. Tracking details are shared via email as soon as your order is packed & made ready for dispatch.
Currently, we DO NOT ship to PO Box or Private Bag addresses, but we do ship across all urban/rural areas in Australia & New Zealand.
Customs Fees / Additional Costs
Customs fees or any other additional cost associated with your purchase is your responsibility as the customer.
For any questions or concerns, please feel free to contact us at:-
Why does the delivery date not correspond to the delivery timeline of 3-15 business days?
It is possible that the we or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and we do not work on Sundays and this is factored in to the delivery dates. Sometimes the parcel may be coming from overseas and needs to get through Customs for clearance before it reached you. In some cases the delivery timeframe starts on the day the order is dispatched/shipped/picked up from our warehouse.
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
The we offering the product
Product's availability on us.
The destination to which you want the order shipped to and location from us.
Are there any hidden costs on items sold by TheBrandster?
There are NO hidden charges when you make a purchase on TheBrandster. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the TheBrandster shipping policy.
Whether your location can be serviced or not depends on
Whether the TheBrandster ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
At times TheBrandster prefer not to ship to certain locations. This is entirely at their discretion and depends upon the reach of our logistic partners.
Does TheBrandster deliver internationally?
As of now, TheBrandster does deliver items internationally. You will be able to make your purchases on our site from anywhere in the world. Please get in contact with us for further information before making the purchase.