Click Frenzy SALE - T&Cs

  • The sale will commence on 10th November 2020 at 6 pm (AEST) and will run for 53 hours.

 

  • Please note only purchases made through www.thebrandster.com are eligible for this promotion

 

  • Promotion can not be used in conjunction with any other offers e.g. on sale items, bundle offers, gift baskets or with other coupon 
    • No further reductions will be applied
    • The promotion will not be backdated to previous purchases before this promotion commenced or extended once the promotion has expired.
    • The Brandster will fulfill all our obligations under the Consumer Guarantees Act 1993 (for New Zealand) & Australian Consumer Law (ACL for Australia). Our warranty works on a Return-To-Base basis. This means that should a fault occur with your product, it will need to be returned to us for assessment.

      Once we have received an item, we will book the item in and send to an independent service agent for assessment. All items are repaired if possible, if a repair is not possible or feasible, we will arrange a replacement item, if a replacement is not possible we will arrange a credit or refund.

      You can expect a refund within one billing cycle of receiving your returned product
    • Please Note: Warranty covers manufacturing defects only. Liquid/Moisture, sand/dust, impact or any other damage will not be covered under the warranty.

      The original receipt is required for a warranty claim.

 

    • RETURNS AND REFUND POLICY 

    • Returns and Refunds Time:

      If you wish to return a product, please contact us and do so within 30 days of making your purchase from our website. We will not process any return, refund or exchange of a product after 30 days of making the purchase from our website.

       

      Returns and Exchange Policy:

      Change of Mind: We do not have refund policy if you have changed your mind. Since we understand that customer, need their products as soon as they made purchase online. We start the order fulfillment process at our warehouse for dispatch as soon as you made purchase from our website and we will not be able to make any changes in the order during its fulfillment stages. We cannot take returns on products, which may be used, unsealed or products not bought online via our sales channels.

       

      Exchange:

      Exchange can be made if product is Un-used, Un-Opened, Un-Sealed and is still in its original condition with packaging, as it was sent to you. For Health and Safety reasons we do not accept product if it has been opened/ unsealed or may have been tampered with. These include Cosmetics, Skin Care and Make Up products.

      Gift Cards are not eligible for any return and exchange. However, you may be able to redeem that at one of our pop up sale events.

       

      Refund:

      For any refund, we need a receipt or proof of purchase.

      Please do not send your purchase back to manufacturer or its brand’s office. Contact our Customer Support Team directly.

      There may be situations where we would not able to refund even if we received product back with damaged or missing any parts not due to our error.

      If you wish to return an item you have purchased then request to get it touch with our customer service team through any of following communication method.

      Email – support@thebrandster.com

      Shipping costs are non-refundable and we advise that you should consider returns using a track-able shipping service or purchasing shipping insurance.

       

      Damaged products:

      If you have received damaged or faulty product, we need notification from your side within 7 days of delivery.

      Retains all packaging, box and other related merchandising of products and contact us immediately.

      Please mail us on support@thebrandster.com with following information.

      Name:

      Order Number:

      Send us image or video of damage product

      Description of the damage or fault

      Please return products with its all

      Refund or exchange would be made for damaged product once we passed our quality check at our warehouse

      If you have not received your parcel of your purchase within 7 days of receiving shipping confirmation please mail us immediately.

       

      Important Note:

      Customs fees or any other cost related with your purchase is your responsibility as the customer.

      Orders are process and shipped from Christchurch, New Zealand based Warehouse and additional customs fees may apply. Order value $1000 and more are liable for additional customs fees if delivered outside New Zealand.

    • SHIPPING POLICY: All our website orders get FREE SHIPPING on orders shipped to Australia & New Zealand. We offer 1-3 working day dispatch to all orders placed before 1 PM on a business day.

  •  

    • Estimate Delivery Time-Frame: 3-21 Working days for both Urban & Rural shipping addresses.(Excludes Weekends & Public Holidays)

     

    • PLEASE NOTE :- By default, all of our delivery parcels are left without obtaining receiver's signature(Parcel with Authority To Leave). To use 'Signature Required' delivery option (at no extra cost), please mention specifically in the delivery instructions every time you place your order. 

     

    • Tracking is provided from our warehouse to end-mile delivery address. Tracking details are shared via email as soon as your order is packed & made ready for dispatch. 

     

    • Currently, we DO NOT ship to PO Box or Private Bag addresses, but we do ship across all urban/rural areas in Australia & New Zealand.

     


    Customs Fees / Additional Costs
    Customs fees or any other additional cost associated with your purchase is your responsibility as the customer. Orders $1000+ are liable for additional customs fees, especially if your shipping/delivery address is outside New Zealand.. 

    For shipping to Australia or an overseas address, please contact us. 
    For any questions or concerns, please feel free to contact us at:-

    Email: support@thebrandster.com